Returns & Exchanges

We want you to be completely satisfied with your Gozney purchase. If you are not happy with your order, you can return your unused items in their original packaging within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to start the process and receive a return authorization.

• 2.
  Pack Your Items

  Securely pack the unused product in its original Gozney packaging, ensuring all manuals, accessories, and components are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to your original payment method within 7-10 business days.